T&Cs
Shipping Terms & Conditions For Glen Keen Estate Whiskey
Your order may be subject to local sales taxes and duties upon arrival in your chosen country. All additional charges are the responsibility of the recipient. The purchase of limited products will be verified prior to dispatch.
Delivery Rates Are Calculated At Checkout.
By Proceeding To Checkout You Are Accepting Our Privacy Policy And Terms And Conditions
By Proceeding To Checkout You Are Accepting Our Privacy Policy And Terms And Conditions
AGE RESTRICTION
No goods are offered for sale at this site to any person who is below legal drinking age in the country in which they are resident or any person resident in a country where such sale would be contrary to local law. By placing an order through our site, you warrant that you are of a lawful age. If you are buying Products as a gift, the recipient must also be of a lawful age. This is the responsibility of the purchaser. If our couriers are in any doubt about the age of the recipient on delivery, they may request some form of ID.
HOW THE CONTRACT IS FORMED BETWEEN US?
After placing an order, you will receive an e-mail from Glen Keen Estate Whiskey acknowledging that your order has been received by them. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been despatched (the “Despatch Confirmation”). The contract between us (the “Contract”) will only be formed when we send you the Despatch Confirmation. The Contract will relate only to those Products whose despatch we have confirmed in the Despatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the despatch of such Products has been confirmed in a separate Despatch Confirmation.
PAYMENT AND ORDER PROCESS
You can pay for Products purchased from our online shop by using any of the following cards: Visa, MasterCard, Maestro, Visa Debit, American Express or Apple Pay. You must give Glen Keen Estate Whiskey authority for payment at the time of order. There are several mandatory fields which you must complete to enable Glen Keen Estate Whiskey to process your order and allow Glen Keen Estate Whiskey to contact you should they need to discuss your order. Please complete all fields carefully and accurately. All card holders are subject to validation checks and authorisation by the card issuer. Glen Keen Estate Whiskey will not deliver any Products prior to these checks and authorisations being completed. If your card issuer refuses to authorise payment to us, your order cannot be accepted, and Glen Keen Estate Whiskey will not be liable for any delay or non-delivery.
All payment and credit card information are processed directly via the secure payment gateway Stripe or PayPal and not entered on Glen Keen Estate Whiskey systems. Due to the high value of this whiskey, you may be contacted by email info@glenkeenestate.com and asked to confirm your identity. In certain circumstances Glen Keen Estate Whiskey may contact you to pay directly via a Stripe invoice.
These Webshop Terms and Conditions apply to all customers and by placing an order on this Site you agree to and accept them. If you do not agree, do not place an order. Your use of this site is also governed by the Site Terms and Conditions [www.glenkeenestatewhiskey.com]. If you place an order, you should print a copy of these Webshop Terms and Conditions for future reference.
YOU MUST BE OF LEGAL DRINKING AGE IN YOUR COUNTRY OF RESIDENCE TO PLACE ANY ORDER ON THIS SITE. IF YOU ARE NOT, DO NOT ATTEMPT TO PLACE AN ORDER. VERIFICATION OF YOUR AGE (OR THE AGE OF THE RECIPIENT, IF DIFFERENT) WILL BE SOUGHT ON DELIVERY OF ANY ORDER AND WE RESERVE THE RIGHT NOT TO COMPLETE A DELIVERY IF THE RECIPIENT’S AGE CANNOT BE SUFFICIENTLY VERIFIED. YOU MUST COMPLY WITH ALL APPLICABLE LAWS AND REGULATIONS OF YOUR COUNTRY OF RESIDENCE AND, IF DIFFERENT, THE COUNTRY FOR WHICH THE PRODUCTS ARE DESTINED. WE WILL NOT BE LIABLE FOR ANY BREACH BY YOU OF ANY SUCH LAWS.
Information about us
This site is operated by Glen Keen Estate Whiskey Limited, a private company registered in Ireland with company number 3760651OH and having its registered office at Glen Keen Estate, Glen Keen, Louisburgh, Co Mayo, Ireland F28 VW73. Please contact info@glenkeenestate.com with any questions regarding the Webshop or concerns you might have in relation to this site or these Webshop Terms and Conditions.
Your Status
By placing an order through our Site, you warrant that you (and the recipient, if different) are of legal drinking age in your country of residence and are legally capable of entering into binding contracts and that the recipient (if different) is of legal drinking age in his/her country of residence. You also warrant that you will at all times comply with all applicable laws and regulations of your country of residence and, if different, the country for which the products are destined. Use of the Webshop is for personal and non-commercial use only and by placing an order you warrant that you are acting as a consumer.
Rare & Limited-Edition Products
Please note for rare or limited-edition products we limit the purchase to one bottle per person. If you select a higher quantity your order will not be processed.
Prices
The prices and products displayed on our Site are an invitation to treat only. An order to purchase the goods from the Site is an offer by you to purchase the goods indicated in your order form. We are not obliged to accept your order. Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a despatch confirmation email.
Our Site changes regularly and it is always possible that, despite our best efforts, some of the products listed on our Site may be incorrectly priced. If a product’s correct price is higher than the price stated on our Site, we will normally, at our discretion, either contact you for instructions before dispatching the product, or reject your order and notify you of such rejection. We are under no obligation to provide a product to you at an incorrect lower price, even after we have sent you a dispatch confirmation email, if the pricing error is obvious and could have reasonably been recognised by you as a mis-pricing. Unless otherwise stated all prices are inclusive of Valued Added Tax (VAT) and delivery charges, which will be quoted before you conclude an order.
After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email that confirms that the product has been dispatched. The agreement between us will only be formed when we send you an email confirmation of dispatch. The agreement will relate only to those products whose dispatch we have confirmed, and we will not be obliged to supply any other products which may have been part of your order until the dispatch of such products has been confirmed in a separate dispatch confirmation email.
Duties and taxes
If you order products from our site for delivery outside Ireland, they may be subject to import duties and taxes which are levied when the delivery reaches the delivery destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
Delivery, Risk & Title
We endeavour to ship all goods within 48 hours of receiving your order, depending on availability, via our delivery partner. Please note that once your order is submitted you cannot change the address for delivery. Goods will be delivered to the address indicated on your order form.
Please ensure there is a person (of legal drinking age only) available at your chosen delivery address during daytime hours to receive the order from the courier.
Products ordered will be at your risk from the time of delivery. Ownership of products will only pass to you when we receive full payment of all sums due, including delivery charges.
To check on the status of your order, please email us at info@glenkeenestate.com including your sales order number.
Cancellations & Returns
Glen Keen Estate Whiskey insists on outstanding quality, value and service.
You have the right to cancel an order within seven (7) days of receiving the product(s) purchased by notifying us in writing, unless your order was made to your specifications or personalised for you, in which case you cannot cancel the order. Please note the section below entitled “Customised Orders” in that regard.
To cancel an order, you must return the product(s) purchased to us immediately in the same condition in which you received it, at your own cost and risk and enclose with it a valid proof of purchase (i.e. the invoice or receipt that accompanied the order). You will receive a full refund of the price paid for the products. You must take reasonable care of products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
If you are unsatisfied with your purchase, you may return it for a full refund, provided that it is in the same condition in which you received it. Mail it back, at your own cost and risk, with the return form and label with your shipment. Please allow at least 28 business days from the day you return your package for your return to be credited or exchange made. If you no longer have the return form, address your prepaid, insured package to:
Glen Keen Estate Whiskey, Glen Keen Estate, Louisburgh, Co Mayo, Ireland F28 VW23
On receipt of returned products, we will examine the product and will notify you of your refund via email within a reasonable period of time. We will usually process the refund due to you as soon as possible. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you. Be sure to include your name, address and daytime phone number. Please note that you are responsible for any postage or insurance costs on returned merchandise. Proof of purchase will be required – for this purpose, the sales order number that you are provided with at the point of ordering will be sufficient.
Customised Orders
We reserve the absolute right to reject or cancel any customised order placed on the Webshop in accordance with the below terms. Because customised orders are clearly personalised for you and, by reason of their nature, they cannot be returned, a customised order cannot be cancelled. Therefore, you must ensure that the text submitted with your customised order is correct and complies with the below terms, as mistakes cannot be rectified.
By submitting any customised order (the “Submission”), you agree to grant Glen Keen Estate Whiskey a non-exclusive licence to use that Submission. Although you will still own the copyright in your Submission, Glen Keen Estate Whiskey will have the right to freely use, edit, alter, reproduce, publish and/or distribute the material contained in your Submission. This licence will be free of charge, perpetual and capable of sub-licence. Glen Keen Estate Whiskey will not be required to treat the Submission as confidential and will not be liable for any use whatsoever or disclosure of the Submission, and need not provide any compensation or acknowledgement for the Submission. Glen Keen Estate Whiskey may exercise all copyright and publicity rights in the material contained in your Submission in all jurisdictions, to their full extent and for the full period for which any such rights exist in that material.
You must ensure that your Submission does not infringe any copyright, database right or trade mark of any other person unlawfully and that it does not contain any threatening, libellous, defamatory, obscene, pornographic or profane material that could constitute or encourage criminal or unlawful conduct or would tend to encourage or promote irresponsible alcohol consumption (collectively the “Inappropriate Material”) or the names of public individuals or celebrities that you do not have the right to use. By submitting your Submission, you are warranting that you have the right to grant Glen Keen Estate Whiskey the non-exclusive copyright licence described above and that it does not contain any Inappropriate Material. If you are not in a position to grant such a licence or to warrant that it does not contain Inappropriate Material, please do not submit the Submission. Glen Keen Estate Whiskey reserves the right to alter or amend any Submission prior to publication (if any) so that any Inappropriate Material is deleted.
You agree and understand that you shall have no claim against Glen Keen Estate Whiskey, its customers or its licensees in the event a Submission similar to yours is used or designed.
Safe Shopping at Glen Keen Estate Whiskey
Glen Keen Estate Whiskey has endeavoured to make shopping at glenkeenestatewhiskey.com as secure as possible by the means of our secure server which encrypts all your personal information including credit or debit card numbers and your name and address. Whilst every attempt has been made to ensure that unauthorised third parties will not obtain your card details, Glen Keen Estate Whiskey cannot accept liability where your details have been obtained by an unauthorised third party due to circumstances beyond the control of Glen Keen Estate Whiskey or errors made by users of the Glen Keen Estate Whiskey website in forwarding the information to us.
Our liability to you
We warrant that any product purchased from us through our site is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied. All other warranties are excluded, to the extent permitted by law. Our liability for losses you suffer as a result of us breaching this agreement is strictly limited (to the extent permissible by law) to the purchase price of the product you purchased. We are not responsible for any indirect losses which happen as a side effect of the main loss or damage.
Transfer of rights and obligations
Any agreement between you and us is binding on you and us and on our respective successors and assigns. You may not transfer, assign, charge or otherwise dispose of an agreement, or any of your rights or obligations arising under it, without our prior written consent. We may transfer, assign, charge, sub-contract or otherwise dispose of an agreement with you, or any of our rights or obligations arising under it, at any time.
Events outside of our control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations owed to you that is caused by events outside our reasonable control (a “Force Majeure Event”). A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation): industrial action; civil commotion, invasion, terrorist attack or threat of terrorist attack, war, fire, explosion, natural disaster, impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport. Our performance under any agreement with you is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the agreement with you may be performed despite the Force Majeure Event.
Revisions of the Webshop Terms and Conditions
These Webshop Terms and Conditions may be revised from time to time. You should revisit them each time you use the Webshop to familiarise yourself with the up-to-date version.
Jurisdiction
These Webshop Terms and Conditions shall be governed by the laws of Ireland. If any disputes arise in connection with the application or interpretation of them, they shall be submitted to the non-exclusive jurisdiction of the courts of Ireland. If any of the Webshop Terms and Conditions are found to be invalid by a court of law, the remaining terms will continue to be valid and enforceable.
PURCHASE LIMITS
For certain expressions or limited editions, individuals will only be eligible to buy a limited number of bottles. The Macallan reserve the right to cancel orders if subsequent verification identifies that a consumer has bought more than the maximum number of bottles available for purchase by one person.
Any token you receive as part of a purchase is non-transferable and can only be used by the individual it has been sent to using the personal data provided to Glen Keen Estate Whiskey. Any purchase found to have been used by any other person will be cancelled and refunded. Any charges that result from breaking the terms and conditions and cancellation of order are the responsibility of the individual. The unique link will not be reinstated.
USE OF YOUR PERSONAL DATA
Please refer to our separate privacy policy located https://www.glenkeenestatewhiskey.com/privacy-policy which informs you how your personal information will be used. Please ensure you refer to the specific privacy policy for your location.
ENTIRE AGREEMENT
These terms and conditions and any document expressly referred to herein constitute the entire agreement between us relating to the subject matter of any Contract and supersede any previous arrangement, understanding or agreement between us, relating to the subject matter of any Contract. We each acknowledge that, in entering into a Contract (and the documents referred to in it), neither of us relies on any statement, representation, assurance or warranty (“Representation”) of any person (whether a party to that Contract or not) other than as expressly set out in these terms and conditions. Each of us agrees that the only rights and remedies available to us arising out of or in connection with a Representation shall be for breach of contract as provided in these terms and conditions. Nothing in this clause shall limit or exclude any liability for fraud.
OUR RIGHT TO VARY THESE TERMS AND CONDITIONS
We have the right to revise and amend these terms and conditions from time to time to reflect, amongst other things, changes in market conditions affecting our business, changes in technology or systems used, changes in payment methods, changes in relevant laws and regulatory requirements. You will be subject to the policies and terms and conditions in force at the time that you order Products, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if Glen Keen Estate Whiskey notify you of the change to those policies or these terms and conditions before Glen Keen Estate Whiskey send you the Despatch Confirmation.
HOW DO WE COLLECT YOUR PERSONAL DATA?
More info on privacy policy on the https://glenkeenestatewhiskey.com/privacy-policy/
If the link doesn’t work just go to the homepage of Glen Keen Estate Whiskey and the privacy policy, terms and conditions etc. is on the very bottom.
Thanks a million!