Privacy policy

Thank you for visiting the Glen Keen Estate Whiskey website. This Privacy Policy explains how we collect, use, and protect your personal information.

1. Information We Collect

1.1 Personal Information

When you visit our website or interact with us, we may collect personal information, including but not limited to:
  • Name
  • Email address
  • Phone number
  • Date of birth
  • Billing and shipping addresses
  • Payment information

1.2 Non-Personal Information

We also collect non-personal information, such as:
  • Browser information
  • Device information
  • IP addresses
  • Cookies and similar technologies

2. How We Use Your Information

We use your information for the following purposes:
  • Process and fulfill orders
  • Respond to inquiries and provide customer support
  • Send newsletters and promotional materials
  • Analyze website usage and improve our services
  • Comply with legal requirements

The Legal Reason We Hold Your Personal Data

Data Protection Laws require us to state our legal reason for processing your personal data.
We rely on your consent to send you marketing communications about Glen Keen Estate Whiskey. You can withdraw your consent to receive these communications at any time by using the unsubscribe button included in the communications we send you, or by contacting us at info@glenkeenesate.com.
Glen Keen Estate Whiskey also collects and uses your personal data because it is necessary for:
  • The pursuit of our legitimate interests, encompassing:
  • Offering and delivering goods and services to our customers.
  • Safeguarding the well-being and safety of consumers, employees, and other individuals.
  • Promoting, marketing, and advertising our products, services, events, experiences, and brand collaborations.
  • Gaining insights into consumer behavior, activities, preferences, and needs, which may involve profiling.
  • Enhancing existing products and innovating new ones.
  • Extending special invitations, experiences, and benefits to our valued customers.
  • Managing consumer communications, inquiries, complaints, or disputes; and
  • Preventing, investigating, and detecting criminal activities, fraud, or anti-social behaviour, and pursuing legal actions against offenders.
  • The purposes of complying with our duties and exercising our rights under a contract for the sale of goods to a consumer; or
  • Complying with our legal and regulatory obligations.

3. How Long We Keep Your Personal Data

⮚ Consumer Transactions:

  • We will retain data related to consumer transactions for a period necessary to complete the transaction and meet legal, accounting, or reporting requirements.

⮚ Marketing and Promotions:

  • Data used for marketing and promotional activities will be kept for as long as you consent to receive such communications. You can opt out at any time, and we will promptly remove your information from our marketing lists.

⮚ Consumer Accounts:

  • If you have an account on our website, we will retain your account information for as long as your account is active, or as needed to provide you with services. If you choose to close your account, we will securely delete or anonymize your personal data, unless retention is necessary for legal, audit, or compliance purposes.

⮚ Legal and Regulatory Obligations:

  • In certain cases, we may be required to retain personal data to comply with legal or regulatory obligations, resolve disputes, prevent fraud, or enforce our agreements. In such instances, the data will be retained for the necessary duration specified by applicable laws.

⮚ Visitor Analytics:

  • Data collected for analytics purposes will be retained for a period necessary to analyse website performance and improve user experience. Aggregated and anonymized data may be retained for longer periods.
After the retention period expires, or if your personal data is no longer necessary for the purposes for which it was collected, we will securely delete or anonymize it in accordance with our data retention policies.
If you have any questions regarding the specific retention period for your personal data or if you wish to request its deletion, please contact us using the information provided in the ‘Contact Us’ section of this Privacy Policy.

4. Information Sharing

We may share your information with:
  • Third-party service providers for order processing and shipping
  • Marketing and advertising partners
  • Legal authorities in response to a legal obligation

5. Your Choices

You have the right to:
  • Opt-out of marketing communications
  • Access and update your personal information
  • Request the deletion of your account

6. Security

We take all reasonable steps to protect your information from unauthorized access, use, or disclosure.

7. Cookies and Tracking Technologies

We use cookies and similar technologies for website functionality, analytics, and marketing. By using our website, you consent to the use of cookies. You can manage your cookie preferences through your browser settings.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website.

10. Contact Us

If you have any questions or concerns about our Privacy Policy, please contact us at info@glenkeenestate.com
By using our website, you agree to the terms outlined in this Privacy Policy.
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